Shopping Bag

It's easy!  With Joyya’s new self-service website, ordering custom products has never been easier.  

1. Simply select the Made To Order product you desire and complete the product selections including required delivery dates, and place your Purchase Order directly with us.  

2. From there, a member of our team will contact you within 1 business day to confirm the details, digital mockup, and delivery timing.  

3. An invoice will then be emailed to you for payment.  

As with all orders, you will receive notifications via email when your order reaches critical milestones including shipping and delivery tracking information. 

For Made to Order custom products that require full manufacturing of the item, 4-8 weeks is typical, including delivery time.

Nope! 

When you receive confirmation from our team that the selections you made via our website match the colours in the artwork that you submitted - you are all set!

No extra shipping charges or set up fees will show up on your invoice.

*Shipping fees are included for standard urban delivery locations. If you are shipping to a remote area please reach out to our team at hi@joyya.com.

Nope!

There are no extra set up or artwork charges if you are able to provide your logo or design in an acceptable format and quality. You can send your artwork in high resolution Jpeg, Gif, or any Photoshop and Illustrator formats. Be sure that your file has a 300dpi or higher quality to ensure the best printing.

We have outlined all the info you need to know about artwork here.

Joyya's in-house printing team uses exclusively water-based inks for all of our screen printing. Most apparel decorators tend to use plastisol inks which, as the name indicates, include certain plastics in their composition. While plastisol inks are generally easier to use and are cheaper to print with, they do tend to have a bigger environmental footprint. Water-based inks tend to be better for the environment, especially since we are careful in avoiding using binders, catalysts and other additives that have their own ecological issues. Check out a list of the key chemicals used in our screen printing at the bottom of this article.

We don't want to pretend the trade-offs are straight-forward, and you'll find plenty of arguments for and against using plastisols among screen printers. We won't judge if you think your order is better off with traditional plastisol pigment. While we can't do those jobs in-house, our customer care team will work with you to get your product printed through one of our printing partners. 

Our Printing Inks & Dyes:

Pigment: We use Pidilite's Texcron Aqueous Dispersion Pigments which are among the top water-based pigment systems used in India. You can check out a comprehensive list of Pidilite's water-based pigments HERE

Base: We use 2 different brands of base inks depending on the product and other order-specific requirements. Both providers are listed below.

We use Aquasol Aquaprene White/Clear SD from BALAJI CHEMICALS
We use K2 White/Clear Inks from ZYDEX INDUSTRIES

If you are needing additional customizations for your Made to Order product, click here for a brief list of some of the things we can accommodate.

If you would like to discuss any of these options please reach out to our team at hi@joyya.com for more details.

Fair trade has been defined as an organized social movement and market-based approach to alleviating global poverty and promoting sustainability. Fair trade’s strategic intent is to deliberately work with marginalized producers and workers in order to help them move from a position of vulnerability to security and economic self-sufficiency. It also aims at empowering them to become stakeholders in their own organizations and actively play a wider role in the global arena to achieve greater equity in international trade. 

You can read more about the 10 Principles of Fair Trade on the WFTO website.

Factories and products certified “Fair Trade,” empower the consumer to choose products made under fair conditions.

Joyya is committed to providing fair, living wages and a healthy working environment for all employees. Wages are well above the national minimum and all staff receives training, health care, child care, and savings and retirement plans. Joyya is a member of the Fair Trade Federation, a U.S-based network of fair trade businesses, as well as members of the WTFO.