Ordering Information

Do you accept back orders?

If a product is temporarily out of stock, a back order can be placed by clicking on the Back Order link on the product page.  This will connect you to the Made To Order version of the product where you can make your selections and place your purchase order, whether it is blank or printed.   

If the product is out of stock in your region, and there is sufficient stock available to fulfull your order from our India warehouse, Joyya will drop ship the items from the India warehouse directly to you.  The typical delivery time from our India warehouse is about 10 business days.

If the India warehouse is also out of stock, Joyya will need to produce the products.  Items will be delivered as soon as possible after they are produced, typically within 4-6 weeks.  

Once your purchase order has been placed, our customer care team will be able to provide a dispatch and delivery date.  No invoice will be issued and no payment will be required prior to your order being confirmed with you by our customer care team.

How does the Made To Order process work?

It's easy!  With Joyya’s new self-service website, ordering custom products has never been easier.  

  1. Simply select the Made To Order product you desire and complete the product selections including required delivery dates, and place your Purchase Order directly with us.  
  2. From there, a member of our team will contact you within 1 business day to confirm the details, digital mockup, and delivery timing.  
  3. An invoice will then be emailed to you for payment.  

As with all orders, you will receive notifications via email when your order reaches critical milestones including shipping and delivery tracking information. 

What are typical lead times?

If items are in stock and require no further decoration, your order will be shipped out in most cases within 1 business day. Large orders of in-stock items may require additional time to pack and we will contact you to let you know when your products will ship. For items shipped from the US or NZ warehouse for delivery in the same region, you will be able to select your shipping speed during the checkout process.  If your items are being shipped from the India warehouse, they will typically be delivered in 7-10 business days. If more expedited service is required from India, please let the customer care team know at the time of order.

For Made to Order custom products that require full manufacturing of the item, 4-6 weeks is typical, including delivery time

If print or embroidery is being added locally to an in-stock blank product, we can typically ship in 7-10 days.  We work with local decorators to fulfill these types of orders and are subject to their lead times and capacity.

In all circumstances, we will contact you to confirm expected ship and delivery timelines.